Refund policy
Returns & Refunds Policy
At Kiffany Styles, we are committed to your satisfaction. Please read our policy carefully before making a purchase.
Eligible Returns We accept return/refund requests only for the following reasons:
- Item arrived defective or damaged
- Wrong item was delivered
- Item was lost in transit (not received)
All claims must be submitted within 15 days of delivery with clear photo or video evidence of the issue.
Non-Eligible Returns We do not accept returns for change of mind, incorrect size selection, or buyer's remorse. All sales are final unless the item meets the above criteria.
How to Request a Refund Email us at [your support email] with your order number and evidence. We will review your claim within 2–3 business days.
Refund Processing Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider.
Return Shipping Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Need Help?
For any return or refund questions, contact us at:
customersupport@queenshycollectionsinternational-skj-us.com